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Financial Complaint Procedure


Briar Cliff University is committed to treating all students fairly and respectfully. If you encounter a problem or a grievance arises concerning tuition, fees or your financial aid process at Briar Cliff, we encourage you to contact the Office of Financial Aid. Many issues can be resolved by an appointment with a faculty or staff member. 

Filing a formal complaint

The Iowa College Student Aid Commission (Iowa College Aid) receives questions and complaints from any student attending an Iowa school, including Briar Cliff. To file a formal complaint with Iowa College Aid, click here.

If you wish to contact the Iowa College Student Aid Commission directly by phone, please dial the following number:

Iowa College Student Aid Commission
Phone (toll free): (877) 272-4456, option 4