Filing a Complaint Outside of Due Process

For Graduate Clinical Experiences/Practicums

The following procedures will be followed in order to respond to complaints that fall outside of due process, such as those that may be submitted by clinical personnel, patients, or other stakeholders:

1. Grievances should be filed within 30 days of the offending incident(s), submitted in writing, or online using the University's electronic complaint form (below). Written document should include circumstances of the grievance, specific concerns, and a possible remedy. 
2. The Vice President for Academic Affairs will notify the Department Chair of the Complaint. In collaboration with the Vice President for Academic Affairs, the Department Chair is responsible for handling complaints that fall outside of due process. In the event the Department Chair is not available or if it is inappropriate for the Department Chair to handle the complaint (e.g., the complaint involves the Department Chair), the complaint will be forwarded to the Vice President for Academic Affairs or to the Director of Clinical Education.
3. The Department Chair or his/her designee must respond to the complainant within 3 weeks of receiving the complaint. When appropriate, the Program Director or his/her designee may consult with other University offices and personnel in addressing the complaint.
4. Documentation regarding the complaint and any actions taken are maintained in a locked file in the Departmental office. The individual will be notified in writing of the decision, including potentially developing a written corrective action plan. The written grievance, supporting documents, a copy of the decision, and any corrective action(s) will be maintained by the Vice President for Academic Affairs for a period of at least 5 years, after which they may be purged while maintaining confidentiality.

 

If you have further questions, don't hesitate to reach out. 

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