The following procedures will be followed in order to respond to complaints that fall outside of due process, such as those that may be submitted by clinical personnel, patients, or other stakeholders:
The Department Chair is responsible for handling complaints that fall outside of due process. In the event the Department Chair is not available or if it is inappropriate for the Department Chair to handle the complaint (e.g., the complaint involves the Department Chair), the complaint will be forwarded to the Vice President for Academic Affairs or to the Director of Clinical Education.
Complaints should be submitted in writing, or online using the University's electronic complaint form (below).
The Department Chair or his/her designee must respond to the complainant within 3 weeks of receiving the complaint. When appropriate, the Program Director or his/her designee may consult with other University offices and personnel in addressing the complaint.
Documentation regarding the complaint and any actions taken are maintained in a locked file in the Departmental office. In order to be accessible to stakeholders that are not covered by due process, a copy of these procedures are sent to the clinical sites and maintained on the program website.